Shipping Policy

Shipping Methods and Costs

We offer a variety of shipping methods to cater to your needs. Shipping costs will be calculated based on the weight, dimensions, and destination of your order.
We partner with reliable shipping carriers to ensure timely and secure delivery.
Shipping rates will be displayed during the checkout process.

Shipping Destinations

We currently ship to domestic and international destinations. Please refer to our shipping calculator for specific countries and regions we serve.
For international orders, please note that customs duties and taxes may apply, and these charges are the responsibility of the customer.

Order Processing and Shipping Times

Orders are typically processed and shipped within 1-3 business days from the date of purchase.
Please allow additional processing time for customized or personalized orders.
Shipping times may vary depending on your location and the chosen shipping method. You will receive a tracking number once your order is shipped.

Shipping Confirmation

You will receive a shipping confirmation email once your order has been shipped. This will include the tracking number and the estimated delivery time.
Additionally, a WhatsApp message will be sent with the tracking information and delivery details for your convenience.

Lost or Damaged Packages

In the event of a lost or damaged package, please contact our customer support within 7 days of the estimated delivery date. We will investigate the issue and assist you in filing a claim with the shipping carrier if necessary.

Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but we cannot guarantee that it will be possible if the order has already been shipped.

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. We will notify you if your order is subject to any shipping restrictions.

If you have any questions regarding our return or refund policy, please don’t hesitate to contact our customer service team at premiumcluster01@gmail.com. We’re always happy to assist you!